Perfection
Mar. 26th, 2005 08:04 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
perzephone
Last night was yet another reminder of why most night auditors I know are heavy drinkers. There's a lot of pressure on me to be perfect. I cannot make any mistakes. None whatsoever. I have to be better than the computers I work with, better than my coworkers, I have to think 10 steps ahead of everything around me...
So last night I run my single revenue center detail for Rm/Tx... and all the room charges posted as 'Late Check-Out' fees were sitting in the column for 'Food Revenue'. I stared at that thing for a good 5 minutes. I ran the report again, same results... not being quite insane, I didn't run it again expecting a different outcome. Nope, some $2000 worth of Room charges were sitting merrily under 'Food'. But when I looked into the individual transactions, it showed them running under the 'Rooms' revenue center. So I called CIT (aka Chaos in Technology)... the supervisor on duty called the asst. manager, Pam (aka the Battle Axe)... and I sat & panicked til CIT called me back. Luckily, the whole problem was because CIT had 'moved all the late check-out revenue from box 1 to box 2' in an attempt to fix an earlier error involving the tax being posted as NV State sales tax (7.75% or something similar) instead of NV Hotel Room Tax (9%)... so they 'moved the revenue from box 2 to box 1' & voila - my rooms were back where they belonged. And everything balanced out.
But when I first saw that, my rooms sitting in 'Food' I swear I felt a patch of hair go grey... I really, really wanted to just turn in my resignation & go drink myself into a tequila stupor at the bar... My ulcers flared up. Luckily for the hotel, I didn't have a single dime on me, so the tequila thing was outta the question... I might have gone to the bar, anyway, on duty or not.
So last night I run my single revenue center detail for Rm/Tx... and all the room charges posted as 'Late Check-Out' fees were sitting in the column for 'Food Revenue'. I stared at that thing for a good 5 minutes. I ran the report again, same results... not being quite insane, I didn't run it again expecting a different outcome. Nope, some $2000 worth of Room charges were sitting merrily under 'Food'. But when I looked into the individual transactions, it showed them running under the 'Rooms' revenue center. So I called CIT (aka Chaos in Technology)... the supervisor on duty called the asst. manager, Pam (aka the Battle Axe)... and I sat & panicked til CIT called me back. Luckily, the whole problem was because CIT had 'moved all the late check-out revenue from box 1 to box 2' in an attempt to fix an earlier error involving the tax being posted as NV State sales tax (7.75% or something similar) instead of NV Hotel Room Tax (9%)... so they 'moved the revenue from box 2 to box 1' & voila - my rooms were back where they belonged. And everything balanced out.
But when I first saw that, my rooms sitting in 'Food' I swear I felt a patch of hair go grey... I really, really wanted to just turn in my resignation & go drink myself into a tequila stupor at the bar... My ulcers flared up. Luckily for the hotel, I didn't have a single dime on me, so the tequila thing was outta the question... I might have gone to the bar, anyway, on duty or not.
