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Job Description? Errr...
Nov. 30th, 2006 09:16 am
Try: What jobs don't night auditors perform?
According to my official job description:
Job Title: Head Night Auditor
Reports to: Front Desk Supervisor or Assistant Hotel Manager
Supervises: None (Ok, remember that, it's important. I supervise no one)
Typical Physical/Mental Demands: Operate a computer, typewriter (typewriter? Wtf is a 'typewriter'?) & ten-key calculator. Tolerate constant computer noise in work area. Possess reading skills and intermediate level math skills. Respond to guest comments and requests. Communicate directly, telephonically (telephonically? Is that a word?) and by transcription (Oh, so now I'm a transcriptionist - I want to know where my tape recorder is)(That's so important they felt it necessary to capitalize the words in the middle of a sentence) daily memorandums, chemical labels (my White-Out?) and other instructions.
Typical Working Conditions: Tolerate varying conditions of noise level, temperature, illumination and air quality. Work is performed at the front desk and in an office environment (well, I guess I better cross my name off the petition to have the new ultra-blinding lightbulbs changed out - I'm supposed to tolerate various illumination qualities).
EXAMPLE OF DUTIES (includes but is not limited to the following):
1) Perform the night audit and (AND) supervise graveyard shift.
2) Supervise graveyard shift.
(Now, right at the top of the job description sheet, it says 'Supervises: none'. But apparently, I'm supposed to supervise graveyard shift. Twice.)
3) Assist Systems Manager with problems on the system. (Ok, now I'm not just the night auditor & graveyard supervisor, I'm also a member of the IT team.)
4) Handle guest complaints as presented.
5) Ensure that property is at 100% occupancy. (I think there is a law about misrepresenting hotel occupancy... it's definitely going to lower the ADR if I make sure we're at 100% occupancy every night)
6) Make recommendations to improve the operation. (This is where I started laughing)
7) Review and make recommendations on scheduling at the Front Desk. (I schedule all our training, relief refreshers & vacation coverage - does that count?)
8) Work as Relief Assistant Manager as required or specified. (Now I'm night auditor, graveyard supervisor, IT... and relief Assistant Manager? I kept laughing.)
9) Plan for future projects and goals.
10) Display leadership skills. (I do not lead, I point people in the wrong direction)
11) Keep informed as to innovations made by competitors and report same to the Manager. (When am I supposed to have time with all my night auditing, supervising, IT work & relief Managing to stay at other hotels?)
12) Produce and maintain front office daily report accurately. (I finally stopped laughing because I realized, Oh, yeah - that actually IS my job)
13) Perform call-arounds to other hotels for occupancy statistics. (We used to do this before MGM took over - now MGM owns half the Strip - they already know what their occupancy is)
14) Control labor and supply costs. (Well, I am the graveyard supervisor & relief Assistant Manager, right?)
15) Be able to perform all Front Desk employee duties and responsibilities. (Damn! There went my taking-another-bargaining-unit's-work-from-them angle)
16) See to guest needs.
17) Assist where needed, i.e. Information, Guest Services, Check-In/Out (I was just surprised someone knew how to use 'i.e.' properly - I mean, whoever wrote this really liked to capitalize words in the middle of sentences)
18) Perform other related duties as assigned (Damned again!).
Performance Requirements: Knowledge, skills and abilities: Ability to read, write and speak English; pleasant personality with good communication skills (this should have gotten me fired three years ago); likes working with people (once again, should have been fired a long time ago); works well under difficult conditions or circumstances; thorough knowledge of hotel operations. Proficiency in Lotus and Excel (I excel at Excel, but we don't use Lotus at the hotel).
Ah well, it's just ridiculous. They designed the night audit job description to get rid of a night auditor we had like, 7 or 8 years ago. He's still a front desk clerk, but he stepped down from night audit when this thing came out.
In other news... I am going to take an anthropology course for the Spring semester for my Fine Arts requirement. I was pleasantly surprised to learn that it will fulfill my Fine Arts requirement - I think I'll like it a Hel of a lot better than 'Themes In Literature: Man and Nature". It's ANTH 198/101: Drums, Culture and New World Rhythmatism. It's out at the Henderson campus, but I'm willing to spend the gas money. The class description says: 'Explore the complex relationships between culture, rhythm, music, and dance, while learning to sing and play hand drums from around the world. This course will compare and contrast the role and meaning of rhythm and music in traditional cultures with the contemporary global renaissance of drum and dance. In addition to lecture, reading, writing and video, expect a hands-on experiential process involving song, poetry, some movement, and lots and lots of drumming". I'm getting excited about it :)
According to my official job description:
Job Title: Head Night Auditor
Reports to: Front Desk Supervisor or Assistant Hotel Manager
Supervises: None (Ok, remember that, it's important. I supervise no one)
Typical Physical/Mental Demands: Operate a computer, typewriter (typewriter? Wtf is a 'typewriter'?) & ten-key calculator. Tolerate constant computer noise in work area. Possess reading skills and intermediate level math skills. Respond to guest comments and requests. Communicate directly, telephonically (telephonically? Is that a word?) and by transcription (Oh, so now I'm a transcriptionist - I want to know where my tape recorder is)(That's so important they felt it necessary to capitalize the words in the middle of a sentence) daily memorandums, chemical labels (my White-Out?) and other instructions.
Typical Working Conditions: Tolerate varying conditions of noise level, temperature, illumination and air quality. Work is performed at the front desk and in an office environment (well, I guess I better cross my name off the petition to have the new ultra-blinding lightbulbs changed out - I'm supposed to tolerate various illumination qualities).
EXAMPLE OF DUTIES (includes but is not limited to the following):
1) Perform the night audit and (AND) supervise graveyard shift.
2) Supervise graveyard shift.
(Now, right at the top of the job description sheet, it says 'Supervises: none'. But apparently, I'm supposed to supervise graveyard shift. Twice.)
3) Assist Systems Manager with problems on the system. (Ok, now I'm not just the night auditor & graveyard supervisor, I'm also a member of the IT team.)
4) Handle guest complaints as presented.
5) Ensure that property is at 100% occupancy. (I think there is a law about misrepresenting hotel occupancy... it's definitely going to lower the ADR if I make sure we're at 100% occupancy every night)
6) Make recommendations to improve the operation. (This is where I started laughing)
7) Review and make recommendations on scheduling at the Front Desk. (I schedule all our training, relief refreshers & vacation coverage - does that count?)
8) Work as Relief Assistant Manager as required or specified. (Now I'm night auditor, graveyard supervisor, IT... and relief Assistant Manager? I kept laughing.)
9) Plan for future projects and goals.
10) Display leadership skills. (I do not lead, I point people in the wrong direction)
11) Keep informed as to innovations made by competitors and report same to the Manager. (When am I supposed to have time with all my night auditing, supervising, IT work & relief Managing to stay at other hotels?)
12) Produce and maintain front office daily report accurately. (I finally stopped laughing because I realized, Oh, yeah - that actually IS my job)
13) Perform call-arounds to other hotels for occupancy statistics. (We used to do this before MGM took over - now MGM owns half the Strip - they already know what their occupancy is)
14) Control labor and supply costs. (Well, I am the graveyard supervisor & relief Assistant Manager, right?)
15) Be able to perform all Front Desk employee duties and responsibilities. (Damn! There went my taking-another-bargaining-unit's-work-from-them angle)
16) See to guest needs.
17) Assist where needed, i.e. Information, Guest Services, Check-In/Out (I was just surprised someone knew how to use 'i.e.' properly - I mean, whoever wrote this really liked to capitalize words in the middle of sentences)
18) Perform other related duties as assigned (Damned again!).
Performance Requirements: Knowledge, skills and abilities: Ability to read, write and speak English; pleasant personality with good communication skills (this should have gotten me fired three years ago); likes working with people (once again, should have been fired a long time ago); works well under difficult conditions or circumstances; thorough knowledge of hotel operations. Proficiency in Lotus and Excel (I excel at Excel, but we don't use Lotus at the hotel).
Ah well, it's just ridiculous. They designed the night audit job description to get rid of a night auditor we had like, 7 or 8 years ago. He's still a front desk clerk, but he stepped down from night audit when this thing came out.
In other news... I am going to take an anthropology course for the Spring semester for my Fine Arts requirement. I was pleasantly surprised to learn that it will fulfill my Fine Arts requirement - I think I'll like it a Hel of a lot better than 'Themes In Literature: Man and Nature". It's ANTH 198/101: Drums, Culture and New World Rhythmatism. It's out at the Henderson campus, but I'm willing to spend the gas money. The class description says: 'Explore the complex relationships between culture, rhythm, music, and dance, while learning to sing and play hand drums from around the world. This course will compare and contrast the role and meaning of rhythm and music in traditional cultures with the contemporary global renaissance of drum and dance. In addition to lecture, reading, writing and video, expect a hands-on experiential process involving song, poetry, some movement, and lots and lots of drumming". I'm getting excited about it :)
